Privacy Policy

Fiji Ports Corporation Limited (FPCL)
Website: www.fijiports.com.fj
Last Updated: 24th November 2025

Fiji Ports Corporation Limited (“FPCL”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit fijiports.com.fj, use our Invoice Payment System, or interact with our online services, including integrated third-party payment gateways.

1. Scope of This Policy

This Privacy Policy applies to:

  • The official FPCL website (fijiports.com.fj)
  • All online forms, invoice payment portals, and digital services
  • Third-party systems integrated into our website (e.g., payment gateways)

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

Provided voluntarily by users:

  • Full name
  • Email address
  • Phone number
  • Customer/Company details
  • Invoice number(s)
  • Billing address
  • Payment details (excluding full card numbers)

2.2 Payment Information

When using our invoice payment system:

  • Partial card details (last 4 digits only)
  • Payment reference ID
  • Transaction status
  • Tokenised payment information (provided by the payment gateway)

Note: FPCL does not store or have access to full credit card numbers, CVV codes, or sensitive authentication data.

2.3 Automatically Collected Information

Through website analytics and security systems:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Date and time of access
  • Cookies (only those required for session and security)

3. How We Use Your Information

We use your information to:

  • Process invoice payments securely
  • Validate customer and invoice details
  • Send payment confirmations and receipts
  • Improve website performance and security
  • Respond to enquiries and support requests
  • Maintain transaction records for auditing and compliance
  • Prevent fraudulent activities and unauthorised access

4. Payment Gateway Integration

Our payment system is integrated with trusted and certified third-party payment providers, such as:

  • Mastercard Payment Gateway Services (MPGS)
  • These providers may process:
  • Tokenised card details
  • Payment confirmation responses
  • Fraud checks

All transactions are processed over secure, encrypted channels and comply with PCI-DSS security standards.

5. How We Protect Your Information

FPCL takes security seriously and employs industry-standard measures including:

  • SSL/HTTPS encryption across the website
  • Secure servers and firewalls
  • Role-based access control
  • Regular security audits
  • Encrypted data storage for invoices and receipts
  • Monitoring for suspicious activity

We do not sell, rent, or trade any personal information.

6. Sharing of Information

We may share your information with:

6.1 Payment Providers

To process payments securely.

6.2 Government or Regulatory Authorities

Only when legally required under Fiji laws and regulations.

6.3 Service Providers

Such as hosting companies, IT support teams, and authorised consultants—strictly for operational purposes.

All third-party partners are bound by confidentiality and data-protection agreements.

7. Cookies

Our website uses cookies for:

  • Session management
  • Payment session security
  • Basic analytics

You may disable cookies via your browser, but some website features may not operate correctly.

8. Data Retention

We retain:

  • Transaction records for 7 years (as per Fiji financial compliance)
  • Customer support data for a reasonable period
  • Website analytics in aggregate form only

9. Your Rights

Under applicable Fiji privacy principles, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information (where legally allowed)
  • Withdraw consent for data collection (may limit service availability)

Requests can be submitted to:
Email: info@fijiports.com.fj

10. Links to Third-Party Websites

Our website may contain links to third-party platforms. FPCL is not responsible for their privacy practices or content. Users are encouraged to review their privacy policies separately.

11. Children’s Privacy

Our website and services are not intended for individuals under 18 years of age.

12. Updates to This Policy

FPCL may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

For any questions, concerns, or complaints regarding this policy or your personal information, please contact:

Fiji Ports Corporation Limited
Email: info@fijiports.com.fj
Phone: +679 [Insert Contact Number]
Website: www.fijiports.com.fj